Terms and Conditions

We’re happy to have you here. These Terms and Conditions (“Terms”) explain how our website works, what you can expect when shopping with us, and the rules that apply when using our services.

By browsing or shopping on TinyFolia, you are agreeing to these terms. If you do not agree with them, we kindly ask that you do not use our website or services.

1. Who We Are

TinyFolia is a Pakistan.-based online store that offers a collection of beautiful indoor plants, eco-friendly pots, and high-quality gardening tools. Our goal is to make indoor gardening simple, fun, and sustainable for everyone. Whether you’re a first-time plant owner or a seasoned green thumb, we’re here to support your journey.

We ship only within All Pakistan and focus on providing top-notch customer service, sustainable packaging, and easy-to-use gardening solutions.

2. Using Our Website

We want TinyFolia to be safe, helpful, and fair for everyone. By using this site, you agree to the following:

• You may use the site only for your own personal, non-commercial use.
• You will not post harmful or false information.
• You will not attempt to damage or hack the website in any way.
• You will provide accurate information when creating an account or placing an order.

If we notice misuse, we may block your access or cancel your orders to keep our website safe for all users.

3. Orders and Payments

Ordering from TinyFolia is easy and secure. When you place an order:

• You agree to pay the full price shown at checkout, including any taxes or shipping fees.
• All payments must be made using approved payment methods (credit cards, debit cards, or other secure options available at checkout).
• Once you place an order, we’ll send you a confirmation email. Be sure to check your inbox for updates about your order.
• Orders are processed during regular business hours.If there’s a problem with your payment or order, we’ll get in touch with you.

We reserve the right to cancel any order if we suspect fraud or if a product becomes unavailable after your order is placed. In such cases, we will issue a full refund.

4. Shipping and Delivery

At TinyFolia, we try our best to deliver your products in perfect condition and on time. Here’s how shipping works:

• We only ship within the United States.
• We usually ship orders within 2 to 5 business days.
• You will receive a tracking number once your order has been shipped.
• Delivery times can vary based on your location and the shipping provider.
• We are not responsible for delivery delays caused by weather, shipping carriers, or incorrect address information.

We recommend double-checking your shipping address before placing an order to avoid any delays or missed deliveries.

5. Returns and Refunds

We carefully pack your items to ensure they arrive safely. But if something goes wrong, we’re here to help. Our return policy is simple:

You can request a return or refund only if:

• Your product arrives damaged or broken.
• You receive the wrong item by mistake.

To begin a return, just follow these steps:

• Contact us within 48 hours of receiving your item.
• Send an email to support@TinyFolia with:
  • Your order number
  • Clear photos of the damaged or incorrect item
• Keep the item in its original packaging.
• We will review your request and respond within 1–3 business days.

If your return is approved, we will send you a replacement or issue a full refund.

Important:
We only accept returns for live plants if they arrive damaged. Due to their perishable nature, plants cannot be returned for reasons like change of mind or not liking the size/color.

6. Intellectual Property

All content on TinyFolia – including product names, descriptions, photos, videos, graphics, and logos – is the property of TinyFolia and is protected by copyright and trademark laws.

You may not:

• Copy, reuse, or repost our content
• You may not use our photos or text for your own business or website.
• Sell or distribute our materials without permission

Doing so is a violation of our rights and may lead to legal action.

7. Privacy and Security

Your privacy matters to us. When you shop with us or sign up for our newsletter, we may collect your personal information such as:

• Name
• Email address
• Shipping address
• Payment details (processed securely)

We use your information solely to process your order and improve our service. We never sell or share your data with third-party marketers. For more details, please see our Privacy Policy.

We also use trusted payment providers to ensure your information stays safe and secure during transactions.

8. Changes to These Terms

We may update these Terms and Conditions occasionally. When we do, we’ll change the ‘Last Updated’ date at the top of this page. Please check back regularly to stay informed.

By continuing to use TinyFolia after changes are made, you are agreeing to the new terms.

9. Contact Us

Have questions or need help? Our customer support team is always ready to help you

📍 Nursery Farm in Pattoki, Punjab, Pakistan
🌐 Website: www.TinyFolia.com
📧 Email: info@tinyfolia.com
📞 Customer Support: Available 7 days a week
📱 Follow us on Instagram, Facebook, and TikTok for daily updates, plant tips, and offers.

Thank you for choosing TinyFolia – your partner in green living!