At TinyFolia, your happiness and satisfaction matter to us. We do our best to make sure every plant and product arrives healthy, safe, and just as described. However, we understand that things don’t always go according to plan.. That’s why we offer a simple and fair return and refund policy.
This page explains how returns and refunds work at TinyFolia and what you can expect from us if something isn’t right with your order.
We want you to feel confident shopping with us. If you ever get a plant or product that’s damaged, missing, or not what you expected, we’re here to help. We stand by the quality of everything we send and will work with you to make things right.
If there’s an issue with your order, please reach out to us within 3 days of receiving it. Just send an email to support@tinyfolia.com with the following:
Once we review your request, we’ll let you know the next steps. In most cases, we will offer a refund, replacement, or store credit — whichever works best for you.
We gladly offer refunds or replacements for the following issues:
Sometimes plants can get damaged during shipping. If your plant arrives in poor condition (broken stems, crushed leaves, or wilted beyond recovery), let us know within 3 days and we’ll replace it or refund your money.
If we made a mistake and sent you the wrong product, we’ll correct it quickly. Just let us know and we’ll ship the right item or give you a full refund.
If something from your order is missing, we’ll send the missing item or refund the part of your order that wasn’t delivered.
If a plant or tool doesn’t match the description on our website or doesn’t work as promised, we’ll make it right. We may ask for photos and a short explanation to understand the issue better.
To keep our plants and tools safe and healthy for everyone, there are a few situations where we can’t offer refunds:
Please understand that plants are living things. Some minor variations in size, shape, or color are normal and not considered damage.
In most cases, returns aren’t needed.We usually do not ask for damaged plants or tools to be returned unless we specifically request it. Our goal is to keep things easy and stress-free for you.
If we do ask for a return, we’ll provide a prepaid return label and clear instructions.
Once your refund is approved, it will be sent to the original payment method used during checkout. This may take 5–7 business days to show up on your card or bank account, depending on your payment provider.
If you choose store credit instead, we’ll send it to you right away as a digital gift card, which never expires.
We always try to be fair and flexible, so feel free to reach out with your situation.
If you’re part of a subscription plan or received a custom plant bundle, please note that refunds may be limited depending on the nature of the order. We’ll always work with you to find the best solution, whether it’s a partial refund, store credit, or another shipment.
We’re proud of our friendly, responsive customer service. If you ever feel unhappy with how your issue was handled, let us know. We’ll review your complaint carefully and do our best to make things better.
TinyFolia is built on trust, and we want you to feel respected and heard — every time you shop with us.
Have questions about returns, refunds, or replacements? No worries — we’re here to help anytime.
📍 Nursery Farm in Pattoki, Punjab, Pakistan
🌐 Website: www.TinyFolia.com
📧 Email: info@tinyfolia.com
📞 Customer Support: Available 7 days a week
📱 Follow us on Instagram, Facebook, and TikTok for daily updates, plant tips, and offers.
At TinyFolia, we know shopping online for plants and eco-products takes trust. That’s why we do everything we can to make sure your experience is smooth, safe, and supported.
If something goes wrong, we’ll fix it — quickly and fairly.Thank you for choosing TinyFolia, where growing green is easy, joyful, and guaranteed.
